Low bandwidth and troubleshooting

How do I use Webex with low bandwidth?

When joining from a mobile, desktop, or laptop device, a notification may appear on the screen to let you know you have a poor internet connection. Here’s how to stay connected through bandwidth issues:

Choose voice over video

Having your web camera on is best practice when you are working remotely, but if you have a poor internet connection - focus on maintaining your audio connectivity. From a desktop, turn your video off by clicking the camera icon. From a mobile application, select the option to switch to an audio-only meeting.

Change your audio

Using “Call Using Computer” takes up bandwidth, so try to avoid this if you have low bandwidth. Instead use the “Call Me” or “I Will Call In” options, to dial into the meeting. If you lose connectivity completely, open your meeting invitation and call one of the numbers under ‘Join by phone’.

Share content offline

If you need to share content, send the file before your meeting or share a link to the file rather than sharing your screen. This will save valuable bandwidth so you can keep audio and video connected.

Close your applications

Close any applications you don’t need during the meeting or kick the kids off Netflix. This ensures your limited bandwidth is kept for real time communications during a meeting.